FAQS
Privacy Commitment
Track Order
Returns & Refunds
"Yes, you can definitely place an order using WhatsApp! Our store now accepts orders through WhatsApp. Just save our WhatsApp number +923000858902 and send us a message with the list of items you want to order. Our team will guide you through the process and assist you with any questions you might have. It's a convenient way to shop directly from your phone!"
"To track your order, you'll need the tracking number provided by the online store.
"The shipping time can vary based on different factors. Standard shipping typically takes around 3 to 4 days for domestic orders. If you choose expedited shipping, it's usually faster, taking around 2 to 3 days. Keep in mind that these are just estimated time frames and actual delivery times may vary. It's a good idea to check the specific shipping options available during the checkout process for a more accurate estimate based on your location."
Before anything else, we would like to sincerely apologize that our product did not meet your expectations. This form is designed to facilitate the smooth processing of all exchange/return requests. Please have faith and bear with us as we are committed to ensuring your satisfaction. Our return policy follows the Sunnah. We accept returns for any perfume that you are unsatisfied with. Please note that it may take 4-5 working days to process your request. We accept returns/exchanges within 15 days of purchase. Perfumes should have at least 90% of the product remaining in the bottle. Samples/Testers bottles are not eligible for return or exchange.
Canceling an Order: If you wish to cancel your order, try to do so as soon as possible after placing it. Log in to your account on the online store's website and navigate to your order history. If the option to cancel is available, go ahead and cancel the order. If the order has already been processed or shipped, you might not be able to cancel it online. In that case, contact the store's customer service to inquire about cancellation possibilities. Making Changes: If you need to make changes to your order, such as updating the shipping address or adding/removing items, quickly reach out to customer service. They might be able to make the changes if the order hasn't been processed yet. If the order is already in transit, changes might not be possible.
To get a better understanding of how closely the product matches its images, consider reading customer reviews and looking for additional images from buyers who have received the product. These insights can give you a more realistic idea of what to expect."
Contact Customer Service: Reach out to the online store's customer service as soon as possible. Provide them with details about the issue, including your order number, the item in question, and the nature of the damage or defect. Provide Evidence: If possible, take clear photos or videos that clearly show the damage or defect. This visual evidence can help the store better understand the issue. Follow Store's Instructions: The customer service team will guide you on the next steps. They might request more information, ask you to return the item, or provide a replacement or refund. Return or Exchange: Depending on the store's policy and the extent of the damage, you might need to return the item. They might send you a prepaid shipping label for the return. Refund or Replacement: The store will typically offer you a choice between a refund and a replacement item. Stores might even cover return shipping costs in such cases. Timeframe: The process might take some time, Stores usually prioritize resolving these issues quickly.
Credit and Debit Cards, Naya pay,Jazz Cash,Easy Pasia &Cash on delivery
Absolutely, your payment information's security is of utmost importance to us. We take extensive measures to ensure that your sensitive data is handled securely. Our online store employs industry-standard encryption protocols, such as SSL (Secure Socket Layer), to encrypt your payment information during transmission. This means that any data you enter, such as credit card numbers or personal details, is encoded and can't be easily accessed by unauthorized parties.
Yes
To resolve the issue, consider the following steps: Double-check the card details you've entered. Ensure your card is not expired. Contact your bank to verify if there are any issues on their end. Make sure your card is authorized for online and international transactions. If you suspect fraud, contact your bank to confirm the legitimacy of the transaction. Try using a different payment method if available. If you're still experiencing difficulties, don't hesitate to reach out to our customer support. We're here to assist you in resolving the payment issue and ensuring a smooth shopping experience.
In cases where a customer wants to change the payment method after placing the order, they might ask if this is possible.
you're concerned about shipping and handling fees, it's a good practice to review the details before completing your order. Keep in mind that online stores offer free shipping promotions for orders that meet a certain minimum purchase amount. Additionally, shipping costs can vary depending on the shipping method you choose (e.g., standard shipping, expedited shipping) and your location.
you encounter any issues while trying to apply a coupon code, double-check that you've entered the code correctly and that it meets the requirements. If you continue to experience difficulties, don't hesitate to contact the customer support team of the online store for assistance. They can help ensure that you receive the discount you're entitled to.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Before anything else, we would like to sincerely apologize that our product did not meet your expectations. This form is designed to facilitate the smooth processing of all exchange/return requests. Please have faith and bear with us as we are committed to ensuring your satisfaction.
To return your product, you should mail your product to: House#166/1/1 New Danewal Town, 61100 Vehari,Punajb,Pakistan. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.